North End Teleservices

North End Teleservices, LLC (NET) is an omnichannel global provider of outsourced contact center services to government and commercial sectors with the mission of creating jobs and changing lives. North End Teleservices is a certified woman-owned, minority-owned, HUBZone and Enterprise Zone business that serves as an extension of its clients brands and service delivery model, working with small and large B2B, B2C, and government agencies. We customize contact center operations to meet our clients specific needs. Our tremendous growth has led us to land on Inc. 5000s List of Fastest-growing Companies for the four consecutive years leading up to 2024. In 2015, we strategically established our roots in the heart of north Omaha, a community grappling with a 59 percent poverty rate over the past four years nearly five times the state average. As of 2022, NET has played a pivotal role in contributing to a decreased poverty rate of approximately 37 percent within the census tract it occupies. NETs unwavering commitment to the community has yielded tangible results. To date, our impact on the State of Nebraskas economy surpasses $330 million dollars. Many of our accomplished leaders have successfully graduated from Nebraskas sole teleservices industry apprentice program, earning their Frontline Supervisor Apprenticeship certified by the Department of Labor. Through community collaboration, NET offers Work Lab services (in conjunction with the Omaha Chamber of Commerce), enlisting the services of licensed social workers to offer comprehensive, confidential support to our employees at no cost. Our dedication extends to breaking down barriers by providing transportation services, enabling the surrounding community to overcome obstacles on their path to career success. We continue to pave the way for a brighter future by nurturing the dreams of our employees by creating career pathways. Our innovative approaches in contact center services, coupled with seamless integration of the latest telecommunications technology have made us leaders in the telecommunications industry. Our model of strategic service delivery, coupled with a focus on employee development, is the evidence that growing and developing our own workforce yields exponential results. NETs approach is centered on nurturing the holistic growth and advancement of each person, creating financial independence and career pathways for all our employees. Remarkably, 40 percent of staff reported they transitioned from welfare assistance to self-sufficiency since joining the ranks of North End Teleservices. NET Pathways is a program that engages entry-level, call center personnel and puts them on a path of career advancement. Dozens of NET employees have been promoted into leadership roles. These promotions hold significance as many employees come to NET with limited professional experience and work histories. We value each employee as an individual with distinct vocational aspirations. Careful attention is given to tailoring a career trajectory that includes micro academies and apprenticeships relative to employee goals. NETs unwavering commitment to creating jobs and changing lives is the mission that fuels our business excellence.