Mark Hamstra

CONTRIBUTOR

About Mark

Mark Hamstra is a freelance business writer with experience covering a range of topics and industries, including food and mass retailing, the restaurant industry, direct/mobile marketing, and technology. Before becoming a freelance business journalist, Mark spent 13 years with Supermarket News, most recently as content director, where he was involved in all areas of editorial planning and production for print and online. Earlier in his career he also worked as a reporter and editor for other business publications, including Financial Technology, Direct Marketing News, Nation’s Restaurant News and Drug Store News. \nAreas of expertise include:\n• Company financial performance\n• Technology deployments\n• Supply chain strategies\n• Product marketing, merchandising and procurement\n• Retail real estate, design and construction\n• Labor issues

Latest—
GOOD COMPANY » LAUNCH PAD

Restaurants Use Data Analytics to Personalize the Customer Experience

McDonald’s acquisition of Dynamic Yield could be an important step toward deeper customization.

GOOD COMPANY » LAUNCH PAD

‘Clienteling’ Allows Luxury Brand Shinola to Scale White Glove Service

Alex Drinker, Shinola's vice president of marketing, explains how personalization technology is tracking the customer path to purchase.